Purchasing Policy for Window Covering Depot
1. Introduction
At Window Covering Depot, we want to make your shopping experience as simple and straightforward as possible. This Purchasing Policy outlines the guidelines and procedures for making a purchase on our website. By placing an order, you agree to the terms set forth in this policy.
2. How to Make a Purchase
To make a purchase on our website:
- Browse Our Products: Explore our wide selection of window coverings.
- Add to Cart: Once you’ve selected your desired products, click the "Add to Cart" button.
- Review Your Order: Before completing your purchase, review the items in your cart, including quantity, size, color, and any customization options.
- Checkout: Proceed to checkout, where you will enter your shipping and payment information.
- Confirm Your Order: After entering your details, review your order one final time. Once confirmed, submit your payment.
3. Order Confirmation
- Order Acknowledgment: Once you submit your order, you will receive an order acknowledgment email confirming we have received your order. This is not an acceptance of the order, but rather an indication that we have received your order request.
- Order Acceptance: Your order will be considered accepted once we process your payment and dispatch the product. You will receive an email confirmation once your order has been shipped.
- Accuracy of Information: It is your responsibility to ensure that all the information you provide during the checkout process is accurate, including your shipping address, contact details, and payment information.
4. Payment Methods
We offer the following payment options for your convenience:
- PayPal: Pay securely using your PayPal account. This is a fast and convenient method for processing payments.
- eTransfer: For Canadian customers, you can use eTransfer (email money transfer) for payment. You will receive our payment details after completing your order, and you will need to send the transfer for us to process your order.
- Bank Wire: For larger orders or international customers, we accept bank wire transfers. You will receive our banking details after completing your order, and we will begin processing your order once the wire transfer is confirmed.
All payments are processed securely, and we take your privacy seriously.
5. No Refund Policy
All sales are final. Once your order is confirmed and processed, there will be no refunds, exchanges, or cancellations, except in the case of a defective or damaged product.
- Defective or Damaged Products: If you receive a damaged or defective product, please contact us within 7 days of delivery. We will review your case and may offer a replacement, repair, or credit based on the situation.
- Order Changes: Once an order is confirmed and payment is processed, we are unable to make any changes to the order. Please review your order carefully before confirming your purchase.
6. Shipping and Delivery
- Shipping Locations: We ship to Canada. Shipping rates will vary depending on your location.
- Shipping Charges: Shipping charges are calculated at checkout based on your delivery address and the shipping method you select.
- Delivery Time: We aim to process and ship your order as quickly as possible. Shipping times will depend on your location and the shipping method selected during checkout. Please note that delivery times are estimates and may be subject to delays due to external factors such as weather, shipping carrier delays, or other unforeseen circumstances.
- Tracking Your Order: After your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
7. Order Cancellation
Once an order has been placed and confirmed, it cannot be canceled. Please make sure that all details, including the products, shipping address, and payment information, are correct before completing your purchase.
8. Price and Availability
- Pricing: The prices listed on our website are in Canadian Dollar's and are subject to change without prior notice. Prices will be confirmed at the time of checkout.
- Product Availability: We make every effort to keep our inventory updated, but products may occasionally be out of stock or unavailable. If an item you’ve ordered is out of stock, we will notify you immediately.
9. Privacy and Security
We are committed to protecting your personal information. Your payment information is securely processed through a trusted payment gateway, and your personal details are kept confidential in accordance with our [Privacy Policy].
10. Changes to the Purchasing Policy
Window Covering Depot reserves the right to modify or update this Purchasing Policy at any time. When changes are made, the updated policy will be posted on this page with a new "Effective Date." We recommend that you review this page periodically for updates.
11. Contact Us
If you have any questions or need further clarification about our Purchasing Policy, please feel free to contact us:
Window Covering Depot